Director, Client Success & Engagement
Katey McBurney is the Director of Client Success & Engagement for RiskExec. She brings over a decade of multi-industry, cross-functional experience to the company and its clients.
For the last several years, Katey has been responsible for building and leading RiskExec’s Client Success Team. In this role, she ensures customer satisfaction through detailed knowledge of the software and her experience in progressive client success and customer engagement roles throughout her career. Her primary role is to set the overall vision and strategic plan for the Client Success team, including working cross-functionally with the RiskExec team to ensure initiatives are aligned to meet the needs of RiskExec’s clients.
Through Katey’s leadership, the RiskExec Client Success team focuses on delivering positive customer experiences throughout the entire client lifecycle. Katey engages with clients of all sizes to solicit feedback, enhance the customer experience through her deep knowledge of the platform, and provide RiskExec’s leadership team with product enhancement opportunities. Katey also serves as an expert on the RiskExec platform, having provided demonstrations and training to clients of all sizes on all modules. She routinely leverages her expertise and experience in the platform to assist existing and prospective clients to better understand and leverage RiskExec in their daily business needs and practices. In addition, Katey manages the timely communication to RiskExec clients, leads sessions for RiskExec’s annual RiskExec Connect webinar and the Fair Lending Forum conference, and actively attends industry-wide events as a representative of RiskExec.
Katey’s previous experience includes serving as an Associate Director of Customer Success at the Knot Worldwide, where she helped build their customer success program. At TKWW, Katey developed and implemented department-wide strategies to improve customer experience and retention by working closely with the Product team and providing product-related customer feedback and enhancement requests.
Prior to her professional experience, Katey received her Bachelor of Arts in International Affairs and Spanish from James Madison University. While working remotely, Katey and her husband are raising their young family from the Blue Ridge Mountains in Roanoke, Virginia.